Tk971 arrivals FAQ — Common Questions & Answers

No, each person may only create one account. Attempting to open multiple accounts using the same mobile number or NID may result in all associated accounts being closed.

on the login page Go to the login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The whole process takes under 2 minutes.

KYC (Know Your Customer) verification is mandatory for security purposes. It helps prevent fraud and misuse. Typically, uploading a photo of your NID or passport completes verification within 24 hours.

Multiple incorrect password attempts will automatically lock your account for 30 minutes. For further issues, reach out to the support team. Email: support@tk971arrivals.com.

You can update your email, address, and preferred language anytime. To change your date of birth or national ID number, you'll need to submit a request to support and complete verification.

You can request account closure at any time. Email us at support@tk971arrivals.com. Please withdraw any remaining balance beforehand.

Yes, though it is a secure process. A new number can be added after OTP verification on the old number and re-completion of KYC. Please contact support.

Currently supported payment methods:

• Mobile Pay (minimum ৳500)
• Nagad (minimum ৳500)
• Rocket (minimum ৳500)
• Bank Transfer (minimum BDT 1,000)
• USDT/Crypto (for selected users)

To learn more Financial Transactions Visit the page.

Deposits via Mobile Pay, Nagad, and Rocket are usually credited within 1–5 minutes. Bank transfers may take 1–6 hours. Deposits made late at night will be confirmed the following morning.

The minimum withdrawal is ৳500. The maximum daily withdrawal limit depends on your account level and verification status. Standard accounts can withdraw up to ৳50,000 per day.

Mobile banking withdrawals (Mobile Pay/Nagad/Rocket) are typically completed within 15–30 minutes. Bank transfers may take up to 24 hours. KYC-verified accounts are processed faster.

tk971 arrivals does not charge any deposit fees. However, your mobile banking provider's own charges may apply. No platform fees are deducted on withdrawals either.

Wait 30 minutes first. If the deposit still hasn't shown up, email support@tk971arrivals.com with a screenshot of the transaction and the transaction ID. Most cases are resolved within 2 hours.

No. All transactions must be made from the mobile number or bank account registered to your account. Third-party payments are not accepted and may be cancelled.

New members receive a welcome bonus on their first deposit. Registration making your first deposit, the bonus will be credited to your account automatically. For full terms and conditions, see Bonus Page View.

No, bonuses cannot be withdrawn directly. You must first meet the wagering requirement by placing bets using the bonus funds. Once fulfilled, your winnings will be converted to your real balance.

Reload bonuses are offered on a weekly and monthly basis. Deposit a specified amount on a designated day to qualify for the bonus. On the Bonus page View current offers.

A portion of your net losses over a set period is returned as cashback. Cashback is typically credited on Monday mornings and can be withdrawn under limited wagering conditions.

Any unused bonus will be automatically cancelled once it expires. Make sure to use your bonus within the specified period after receiving it. The expiry date is clearly stated in each offer.

Share your referral link with friends. When a friend registers and makes their first deposit, you'll receive a bonus. Track your referrals from the referral dashboard.

• Live Casino: Blackjack, Roulette, Baccarat, Poker
• Slot Games: 300+ different slots
• Lottery & Number Games
• Fishing Games
• Virtual Sports

On the Popular Games page View all.

Yes. All game outcomes are determined by a Random Number Generator (RNG). Our RNG is verified by a third-party auditing body, ensuring every result is completely random and unbiased.

Many slots and table games have a demo mode. Some games can be played for free without logging in. However, you'll need an account and a balance to withdraw any winnings.

Minimum bets at live tables start from BDT 100. VIP tables may have higher minimums. Limits are clearly displayed at each game table.

If a game disconnects due to internet issues, the server saves your progress up to that point. You can continue the game once you reconnect. In the event of a server issue, bets are automatically refunded.

After logging in In the Lottery section Go there to see all active draws. Select a draw of your choice and purchase a ticket. Draw results are shown live.

Bet on 20+ sports including cricket, football, tennis, badminton, kabaddi, basketball, and volleyball. Cricket betting is the most popular choice among Bangladeshi users. Sports Events Visit the page.

Yes. Live betting with real-time odds is available on ongoing matches. Odds update every few seconds. You can also place bets using live stats and scorecards.

If a match is fully cancelled, all bets are voided and stakes are refunded. Specific rules apply for partially played matches (e.g. a cricket match interrupted by rain). For details, Terms & Conditions see the page.

Match Odds You can view odds for all upcoming and live matches on the page. Compare odds and pick the best bet.

Yes. Accumulator and parlay betting are available. Place bets on multiple matches at once — win big if they all come through, but lose the entire bet if any one of them loses.

A cashout option is available on selected events. You can close your bet mid-match and take a partial profit. If cashout is available, it will appear on the bet slip.

Yes. All personal data is protected with SSL encryption. Passwords are never stored in plain text. Your information is never sold to third parties. For more details Privacy Policy page.

Go to Account Settings and open the "Security" tab to find the 2FA option. Enable two-factor authentication by verifying your mobile number via OTP. Once active, logging in will require an OTP even if your password is known.

Change your password immediately and notify us at support@tk971arrivals.com. Our team will review your account and temporarily lock it if necessary.

tk971 arrivals operates under an international gaming license. All activities comply with regulatory guidelines. Safe and responsible gaming is our core commitment.

We follow strict AML policies. Additional verification may be required for large transactions. Suspicious transactions are automatically flagged for review.

On the Platform page Download links for the Android and iOS apps are available. Logging in via the app gives you push notifications and faster access.

Fully supported on Chrome, Firefox, Safari, and Edge. The website is mobile-friendly on both Android and iOS devices. Updating older browsers is recommended.

Clear your browser cache and cookies. Turn off any VPN. Check your internet connection. If the issue persists, contact support.

No — for security reasons, only one active session is allowed per account. Logging in on a new device will automatically end the previous session, and an SMS notification will be sent.

• Live Chat: Click the chat icon at the bottom right of the website
• Email: support@tk971arrivals.com
• Time: 24 hours, 7 days

Get help in Bangla.

Start by reaching out via live chat. If the issue remains unresolved, email us at support@tk971arrivals.com with full details. We aim to resolve all serious complaints within 48 hours.

Responsible Gaming This page has information on self-exclusion, deposit limits, and session limits. The support team is available to help if needed.

Full Terms & Conditions on this page Please read carefully before registering.